partnerships with our customers to understand the root of what they are asking us to solve . We can then uncover the necessary data , and integrate solutions from day one that can be maintained and supported for years to come . A life-cycle management approach drives continuous improvement . While we don ’ t want breakdowns to occur , if we can better predict when they ’ re likely to , we can help our clients to better manage occurrences , alleviate the effects , and mitigate against them with preventative maintenance .”
Looking to the future , the team at JR Automation places considerable emphasis on company culture and how that filters through to customer service . Craig highlights : “ We need to make sure we are functioning well locally and that we are a cohesive team in the regions in which we work . Through our visions and values , we act as a global organization but with a local focus . We do that by various means . For example , each area has a community care fund through which charitable giving is fed back to the good of the local community . This helps to embed the organization in the local community which is good not only for our people , but for our customers too .
“ Our people are key to everything we do . We take care of them and in turn , they take care of our customers . From a customer perspective , that is why a local feel is important to us . We don ’ t want to present ourselves as a faceless conglomerate . Our customers need to feel reassured that the person they worked with on a previous job is going to be the same one they work with on the next job , and the next . They can count on us to produce what they need to run their business in a timely manner . This relationship encourages repeat custom , and in effect , we become an extension of their business . Our success is as a result of our customers ’ success .”
Tom reiterates : “ While buying habits have traditionally veered towards low cost , I think we are seeing a trend in the industry where customers are really valuing the strategic partnerships we offer . We have about a dozen very large customers that bring repeat revenue on a yearly basis . It ’ s extremely beneficial ; we talk the same language when designing automation , enabling our teams to execute systems with enhanced efficiency and particularly so , from a life cycle management perspective . Not only are we providing new solutions , we ’ re servicing and supporting those solutions for the long haul .”
Today JR Automation is roughly an 800-million-dollar business . With 28 manufacturing facilities and over 2000 dedicated teammates across the globe , the business continues to grow and evolve to help its customers succeed . As Craig shares : “ Our total seamless solutions stand us in good stead for sustained success moving forward .” ■
www . jrautomation . com
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