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METALfx and finding the best ways to benefit and optimize our day-to-day operations .”
Top tier customers
Returning to the core business , Henry adds : “ Another way we ensure value for our customers is through true stocking agreements and supply chain management . It all starts with our engineering team , which has an extensive array of knowledge and hundreds of years of combined experience .
“ We often re-engineer products too , as clients send us drawings and plans to gain our expert opinion on the design ’ s manufacturability . So , we ’ re not only finding solutions and optimizing costs for our customers , but we ’ re dealing with potential manufacturing issues before the process even begins .
“ This is the basis for many of our longstanding relationships , as our customers genuinely trust and value our insights . In fact , we have one employee who is dedicated almost full-time to one of our large customers ; in other words , he is an extension of their own engineering team .”
Henry refers to these clients as ‘ top tier customers ,’ with which the company holds long-lasting , valued relationships . One of these is Mizuho OSI , a leading provider of surgical product solutions , which Henry also describes as one its foundation customers , reflecting the longevity of the partnership .
“ We ’ re not just Mizuho ’ s supplier , but an
extension of their supply chain ,” states Henry . “ We ’ ve worked together for many years , but we ’ ve really strengthened our partnership in recent years through manufacturing and true stocking agreements . This means that we essentially serve as part of their inventory .
“ Mizuho is a company that sees value beyond price ,” he continues . “ We ’ re not a low-tech company and Mizuho is an example of a client who appreciates that ; they value the ideas and products we bring to the table beyond just the cost of the goods .”
Connie adds : “ Mizuho is the epitome of what we ’ ve discussed ; close interaction on the engineering side , the business relationship , and carrying an inventory . It ’ s the shiningstar example of how we strengthen and grow relationships , and testament to our ability to add value and support clients through the manufacturing process .”
With valued relationships at its core , as well as innovative products and an unparalleled determination to solve manufacturing challenges , METALfx is well positioned to continue its journey of successful growth . ■
www . metalfx . com
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