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to authenticate items , but we run the entire scheme from a software perspective , providing 24 / 7 service coverage across the globe . We ’ re well equipped to deliver high availability systems that require calls to be answered within five seconds and a software 99.9 percent availability , as well as shipping orders within 24 hours of receiving them .
“ Having worked with central banks and governments on the currency side for several years , these connections have helped foster strong working relationships with such organizations in the authentication division . In terms of operations , Terry and I have worked closely for many years , and we cross train our employees to ensure flexibility and resilience across all divisions . We ’ re one of the minority of commercial entities to hold ISO 22301:2019 in Business Continuity and hold it across all of our sites .
“ We also collaborate on research and development ( R & D ), especially for projects that require expertise from both divisions ,” Keith continues . “ We might need assistance with platform innovation technologies , for instance , or the currency team would require our help when working on a new feature for an optical holographic . We ’ re constantly evaluating the ways in which we can work together to develop and deliver innovative products in various markets .”
Having taken over product development for authentication just six months ago , Keith is keen to tell us about the latest developments in the area . “ We continually challenge ourselves to try and copy or simulate the products or features we ’ re developing to ensure they cannot be replicated ,” he explains . “ We use basic methods and small-scale technology , as well as complex or sensitive machinery to evaluate how difficult our products are to copy . This not only makes our products more resilient , but also informs the next wave of potential features .
“ We ’ ve recently worked with Microsoft to launch Spotlight™ , a certificate of authenticity comprising a hologram type product , which appears as a simple shiny block , but shining a torch on it reveals movement within the hologram . This new concept means interacting with the feature through torchlight or a camera , as opposed to verifying
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