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This means that customers can order from overseas , and we can handle everything from the point of origin to arrival , including the customs , any potential warehousing and storage , and the onward delivery , all through our own in-house teams
operate an industry-leading operation , but ensure our people remain at the heart of our organization and will always be at the end of the phone for our customers to talk to . We appreciate the importance of technology but do not want to lose the human touch that customers still value so highly .
“ We now have a single system to house our operations regardless of the mode of transport , which feeds our customer facing portal CONNECT . This means any kind of shipment is visible at any time to customers through CONNECT ; it displays the position of vessels and alerts customers when containers have moved through certain milestones . It also provides data analytics and allows customers to view and upload documents , whilst enabling users to tailor notifications , and provides a chat function where customers can interact with our operations team directly .”
When it comes to sustainability , Denholm Good Logistics has been driven by both internal motivation and customer requirements . “ The Covid-19 pandemic altered our focus and the focus of our customers , but we are now seeing a growing concern again towards environmental responsibilities and initiatives ,” Paul states . “ We ’ ve developed a system that calculates the carbon emissions for our customers ’ shipments across any mode of transport and from anywhere in the world .
“ We have partnered with two companies to provide customers with two different solutions . Firstly , by taking the CO₂ number and providing customers with a quote to offset the emissions against UN sustainability goals via Climate Partner . Secondly , we have an API connection with one of the world ’ s largest providers of CO₂ calculations . This partnership allows us to automatically send routing information to allow the emissions to be calculated , enabling us to provide visibility across our customers ’ supply chains of their Scope 3 emissions created from the physical shipment of their goods .
“ We can then use this data to consult with customers about alternative modes of transport or potential routes that could reduce the environmental impact of their shipments ,” he adds . “ Sustainability is definitely a prominent topic in the majority of our conversations with customers , and we continue to enhance our own offering
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