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to take over operations and at the time , manufacturing was regional with around 900 hot tubs produced each year . Darcy , Brent , and I were young and full of energy , so following a seamless transition of ownership , we set about expanding the business with a network of great dealers and distributors on board .
“ Arctic Spas already had good brand awareness ,” he continues . “ Our mission is to reduce operating costs through better insulation and considering where we are in the world ( Northern Alberta , Canada ), we must ensure that our products are not only reliable and high-quality , but also have reasonable , manageable operating costs . Rather than wanting to be the biggest player in the industry , we want to be the best : best product quality , best customer service , and best innovation .”
Dennis , Brent , and Darcy subsequently
grew the business exponentially , particularly during the five years that followed the change in ownership , when the business ranked in the top 100 fastest growing companies in Canada . “ Our strategic network of quality dealers alongside stores of our own was crucial to our early success ,” Dennis reflects . “ This model meant we could receive feedback directly from our customers , meaning we could adjust accordingly to make the product more user friendly .
“ We recognize that many of our customers are investing in a product that they may not know much about , so we try to simplify the purchasing , installation , and maintenance processes to deliver great customer experiences . We believe that determining your own destiny is important . We ’ ve grown our retail network over the last 15 years , and we now have 15 of our own stores across North America and five in the UK .
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Congratulations to Arctic Spas on 30 years !
For over 35 years , Lonestar Lumber has supplied industrial lumber throughout North America .
12815 - 168 ST NW , EDMONTON , AB T5V 1P4
780-455-9569 lonestarlumber . com
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