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high percentage of our business comes from a limited number of customers , establishing a key account focus is a logical step , and it is already showing positive results . Additionally , we have appointed a dedicated UK Sustainability Lead , Martin Thompson , who showed a personal interest in sustainability throughout his tenure as Technical Services Manager . Martin works very closely with Stuart ’ s operations team , providing two focused aspects to our approach ,” says Richard .
Demonstration site
“ Demonstrating our expertise and competence to our customers is crucial , but we also need to prove ourselves when we get assessed as a manufacturing facility . With what the world went through over the last
four years due to the pandemic , electronic shortages in our industry , and the plethora of
SYSTEMS
E-MECH PASSIVE ACTIVE
TAILOR-MADE SOLUTIONS
AUSTRIAN EXCELLENCE
GLOBAL DISTRIBUTION
LONG-TERM PARTNERSHIPS
reliable | flexible | competent
Chinese imported products without customer support on the ground , we absolutely needed to enhance our customer service levels . We are always adapting the way we approach and listen to our clients , and our dedicated customer service representative regularly consults with clients to evaluate how we can better support them . In other words , we stay up to date with market trends and we understand the importance of adapting our structure to provide the best customer service possible ,” he continues .
Prioritizing outstanding customer service goes hand in hand with Tridonic ’ s commitment to manufacturing only the highest quality lighting systems and solutions . “ Anything we design and sell to our customers ’ systems and the value added are also installed into our own facility in Spennymoor . Indeed , it is currently equipped with a fully functional lighting control system . Hence , Spennymoor serves as a demonstration site for our customers , where
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