PARTNER CONTENT
________________________________________________________________________________________________________________________
along their knowledge to not only share it with the wider team but also to train the next generation .”
Sustainable solutions
Elaborating on the company ’ s product portfolio , Jill continues : “ We provide packaging solutions for any delivery that shows up on your front porch , whether that ’ s corrugated boxes , mailers , or any packaging inside the box like air pillows or protective paper . We offer a range of mailers including poly , paper , padded , and non-padded , as well as packaging supplies , and we can also provide luxury or sustainable solutions to meet specific requirements .
“ I ’ m very excited to announce the launch of our first padded paper mailer into the market ,” she reveals . “ We successfully developed technology that enables existing equipment to create the paper mailers , and even have patents pending in this space . I ’ m constantly amazed by the talent and drive of our people , and I ’ m so proud to see how they come together to create innovative products that meet the needs of our evolving industry .
“ Sustainability is a continuously evolving topic in the US , with many policies being state regulated rather than decided at a federal level . For Premier , sustainability is not just products but also processes . Right sizing a box , for instance , enables an increased transport load , which eventually reduces carbon emissions .”
Collaboration is key
With such a wide-ranging portfolio , a key part of Premier ’ s approach to customer service is identifying the correct solution for each application . “ We ’ re constantly evolving the ways in which we work with customers to better understand their expectations and communicate effectively ,” Jill says . “ We have an internal onboarding process for
each new customer to ask questions and gain an accurate understanding of the customers ’ needs or problems .
“ These core ethics and beliefs extend to all areas of the business , as we believe building positive relationships , whether with customers or suppliers , is necessary to any company ’ s success . John and I are very thankful for where we are and what we ’ ve achieved , so we ’ re passionate about giving back .
“ We have a formal philanthropic system for financial contributions , where we provide corporate guidelines and allocate each region a budget but allow our employees to decide which organization to donate to . However , while financial tokens are wonderful , we also hold a ‘ day of giving ’ for employees to volunteer the gift of time to their chosen charity and we celebrate these days at the end of the year .”
174