___________________________________________________________________________________ Wenzel Downhole Tools
we established a department named‘ C Support’, our version of customer service. It operates around the clock. In the past, we experienced inefficiencies and waste due to having multiple sales reps and six different accounts … By consolidating our customer service and sales teams, we have achieved a more cohesive and manageable structure. Our small team provides 24-hour support for customers on the other side of the world. C Support has been a key driver of our success.
Continuous improvement
“ A significant aspect of lean manufacturing is waste elimination( in terms of time, material, resources, etc.),” Shawn elaborates.“ Because of this, we have progressively moved nearly all our equipment to better locations that reduce unnecessary travel around the shop floor and enhance
Precision Coatings
( 2017) Ltd.
Sincerest congratulations to Wenzel Downhole Tools on such a big project and their continued success.
Precision Coatings was built on the commitment to provide the highest quality and on time delivery to our customers.
We specialize in Precision Vertical Honing and Industrial ID Hard Chrome Plating.
CONTACT US FOR A QUOTE t: + 1 780 974 1707 | e: sidpc2017 @ gmail. com safety and efficiency. Most machinist tools are available at point of use. We have made changes to reduce forklift traffic and empower colleagues to do more with reduced effort. For example, our new NC cell configuration has three NC machines positioned in such a way that only two machinists are required to operate them, and multiple operations can be performed in a choreographed sequence. Lead times are reduced, and machine time is optimized. We did not need to purchase expensive new equipment to gain efficiency here, we just needed to get creative, rearrange some things and communicate with our people.
“ Usually, maybe after a week or so, once you see the transformation executed in its true form on the floor, you wonder how you were able to function before the change,” says Shawn.“ But the irony is that in a lot of cases, the need for a given transformation was hard for us to realize without external support. I have been at WZL for 19 years and after that much time, you are used to seeing things done a certain way. It can be difficult to imagine an alternative. Moffitt gives us that outside, expert perspective that allows us to take a break from the hectic rush of the everyday and question why we do things the way we do. We continue to rely on their expertise and receive great support from them.”
Shawn and his team will not find relief from the pressure to improve their products or manufacturing processes any time soon. Thanks to WZL’ s newly reignited partnership with sister company Basin Precision Machining of Jefferson, Wisconsin, and the uncertainty of a North American trade war looming over the heads of manufacturers and clients alike, 2025 promises to be an interesting year full of opportunity, kaizen and improvement. ■
www. wenzeltools. com
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