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Axil
that is warmer and better quality than the cheapest option. Rather than providing a table to sit at outside, most of our sites have a mess facility, which includes areas to hang personal clothing and somewhere warm to have lunch or breaks because they do a difficult job.
“ If you don’ t look after your people, they will not look after your customers. If you don’ t look after your customers, the renewal rate drops, the churn cycle goes up, and that costs shareholders. We have created this virtuous circle: shareholders want me to look after my staff because my staff look after my customers, and my customers value what we do, pay our bills, and don’ t go anywhere else.“ In 2018, we only had 34 staff; today, we have 250, and by the end of the year, this will reach 300. What is great about that is that most of our supervisors and management came from within. One benefit of promoting from within is that our people understand our culture better than anyone else.”
This dedication to customer care is also reflected in the company’ s impressive organic growth. Ed elaborates:“ We are the fastest-growing waste management company in the UK( as recognized in the FT 1000) – and one of the fastest-growing in Europe. What makes that even more remarkable is that it’ s all been driven by organic growth. We’ ve got bold, ambitious plans to keep that momentum going.”
Looking to the future, Ed identifies the significant and exciting opportunities that lie ahead:“ I suspect we will be looking at opportunities outside of the UK, in Europe or other jurisdictions. There is also a level of knowledge now in Axil that really enables us to explore the consultative and advisory space, which is not something we have done before.” ■
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