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want to be a transactional supplier. I wanted to become a supplier-partner, deeply invested in our customers’ success. We operated with lean discipline, avoided waste, and were careful with cash. Fortunately, we never faced cash flow issues and steadily repaid our SBA( Small Business Administration) and bank loans.“ In 1990, we leased a larger building, eventually purchasing and expanding into the entire space. By the late 1990s, we added a warehouse and cafeteria, bringing our footprint to over 50,000 square feet. During this time, we worked with a few large customers in the medical and consumer electronics industries. We lost three of our major accounts that shifted their production to the Far East. We weren’ t willing to lose our medical customer, so we started offering
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