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in the Asia-Pacific( APAC) region, Gill is building out its commercial and technical footprint to better serve local markets and accelerate responsiveness.
“ These roles are not just about selling,” Alan notes.“ They’ re about listening- really listening- to what our customers are experiencing and ensuring that their needs shape our development roadmap. It’ s a strategic move that strengthens our innovation pipeline and ensures we’ re solving the right problems.”
Recognition through partnership
Gill’ s commitment to international collaboration and customer-driven innovation was recently recognised with Gill Instruments receiving the prestigious King’ s Award for Enterprise in International Trade. This honour reflects not only the company’ s sustained export growth but also the strength of its global customer relationships.
“ We see this award as a shared achievement,” Alan says.“ It’ s a testament to the trust our customers place in us, and to the partnerships we’ ve built across markets. Their feedback, loyalty, and collaboration have been instrumental in shaping our success.”
Customer-centric by design
Gill’ s approach to innovation is rooted in empathy and collaboration. Rather than designing products in isolation, the company works hand-in-hand with customers to understand their operational challenges.“ We don’ t just engineer what we think the market needs,” Alan says.“ We listen to what’ s not working, what’ s causing friction, and we build solutions that address those pain points.”
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