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Interview techUK award winner, Fayola- Maria Jack, talks about finding the positives in conflict
As the founder of a business that provides an AIpowered system for managing conflict, Fayola-Maria Jack( Fay) is an expert in solving disputes – in fact, her business is called Resolutiion. Based on a specialist AI model called‘ Octavia’, built specifically for suppliers, vendors, and subcontractors, Resolutiion addresses one of the biggest challenges facing one in six commercial relationships; regular, serious disagreements that
disrupt operations, consume valuable time, and incur material costs.
Fay joined Manufacturing Today to explain why efficient and effective conflict and dispute management solutions offer transformational benefits in the B2B space. She begins with some background on how she became a specialist in this segment.“ I started off leading legal teams and supporting larger enterprises with conflict and disputes within all kinds of contractual relationships,” she says.“ I then moved into government from the private sector and led a series of key initiatives, including Brexit commercial assurance for the Cabinet Office.
“ Over time my focus homed in on dispute resolution, and looking at how we deal with conflicts between big businesses. I also started considering where the smaller suppliers were in that chain, and how we can protect those relationships.”
Drawing on her years working with multinationals and government, as well as academic achievements including an MBA from UCL and doctoral research in dispute resolution and behavioral science, Fay founded Resolutiion.“ Not only did I love this work, but I could see there was a big need for solutions in this space,” she continues.“ I studied AI and machine learning at post grad level, understood the technology and the opportunities, and moved into building what is now Resolutiion. We focus on a few core industries, manufacturing being one, but our real lens is on how we support businesses with their commercial relationships, whether it is a supplier with a big customer or the other way around. Both parties need that relationship to work as global markets and dynamics shift.”
Having helped clients for the past 18 months, Fay can now see the impact of dispute resolution on businesses, in an area
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