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“ The strength of the Wagstaff brand is supported by our innovation, quality, and long-term customer relationships. We have never been content to stand still; our engineering and R & D teams are constantly developing new technologies that improve safety, efficiency, and product quality for our customers. Quality is non-negotiable; our equipment is built to last for decades when properly maintained. And perhaps most importantly, we value relationships. Many of our customer partnerships span generations, and our employees, many of whom have been here for decades, are the driving force behind everything we achieve. That combination of forward thinking and deep-rooted trust has been the key to our longevity.”
All Wagstaff equipment is engineered, manufactured, and shipped directly from its Spokane and Hebron, Kentucky facilities. The team manages export logistics in-house, including crating, compliance documentation, and coordination with global freight carriers. While the company does not rely on thirdparty distributors, it has area sales managers strategically located around the world to provide local technical consultation and maintain close customer relationships. Each sales region is also supported by dedicated customer service representatives based at the company headquarters, who coordinate orders, track shipments, and connect customers with engineering and service resources. This integrated model ensures that every customer has direct, knowledgeable, and responsive support from initial project discussions through to installation and longterm operation. To serve the Chinese market specifically, the company has a service center located in Qingdao, China, that includes a team of customer service representatives and technical service engineers.
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