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Clark redesign the package from a consumer interaction standpoint, or to better protect and enhance the longevity of a perishable product, and we’ ll then proactively bring that to the customer.
“ The key to maintaining our partnerships is consistency with personnel,” he affirms.“ It is as important to us to meet customers face to face as it was to Mr. Clark 121 years ago. If we can see our customers’ operation and how they’ re interacting with the package, we can see what problems they may be having and where we can add value. We can be a part of the solution and build great relationships.”
Prioritizing people
Above all else, JL Clark is passionate about providing great value and exceptional quality, whether through its high-quality products or exemplary customer service. This proactivity and deep understanding of clients’ needs shines throughout JL Clark’ s portfolio, such as through its child resistant packaging for tobacco products and high levels of tamper resistance in its food packaging. Reflecting on the company’ s journey thus far, Bob sheds light on the factors that continue to drive JL Clark’ s longevity and success.
“ It all comes down to Mr. Clark’ s philosophy to take care of your team, your customers, and the community,” Bob reveals.“ In regard to looking after our team, we have regular town hall meetings where we get all our employees together to review what’ s going well and what isn’ t, what we need them to do and what they need to hold us accountable for in the management team. Additionally, during the
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