___________________________________________________________________________________________________________ Viewrail
quality, customize specific projects, and support customers from engineering through installation. Our additional services extend from digital design and quoting tools to onsite support and project consultation.”
To keep creating high quality, transformative stairs and railings, both Caleb and JJ Johnson, COO of Viewrail, are focusing on continuous improvement as opposed to founder-led growth.“ Intuition, speed, and entrepreneurship are the traits which helped us get to this point, but we’ re now looking to shift towards continuous improvement, which is important for long-term scalability,” reveal Caleb and JJ.“ This requires us to build transparent systems and performance metrics, empower teams to solve problems at the source, reduce variability in production and installation, and standardize how we launch products, support customers, and manage quality. Additionally, we’ ve made some key technological upgrades including robotic automation in machining and finishing and the upgrade of several materialhandling processes to reduce cycle time. We’ re exploring implementation of digital inspection systems in glass, wood and metal operations, and we have also invested heavily in internal development of software that more tightly connects engineering, production, and field support. This creates a more seamless flow of information across the entire organization.”
Selected as the Official Stair and Railing Partner for The New American Home 2025, Viewrail is being recognized for its dedication to continuous improvement, which Caleb and JJ label as an‘ honor.’“ The New American Home is a showcase of the most forwardthinking design and building practices in the country and our products fit perfectly with the home’ s modern architectural direction,” they explain.“ The project allowed us to demonstrate not only our commitment to excellent design, but our engineering capability, installation simplicity, and our ability to deliver a complete, integrated system.”
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