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to name a few. When we are not working with tubes, we produce profiles, creating shapes or profiles suitable for everything from campers to material rods, and sheet, albeit thin and wide. We purposefully diversified the business to enable growth by leveraging our innovation, people, and capabilities in extrusion across a variety of end markets to ensure that we are not solely focused on one segment of the industry,” Dave elaborates.
Having experienced continued growth in the services side of the business, Graham has added a service subscription model to its portfolio, which is designed to provide a thorough support structure for customers. Dave tells us more about what this subscription model entails.“ Most markets around the world are still struggling to maintain a skilled workforce, especially in technical roles on the shop floor or manufacturing floor. Considering these
challenges, the primary rationale behind our subscription model is to foster a strong, ongoing connection with our customers, as they need reliable support systems to ensure smooth operations. We have established a model that anticipates our customers’ needs for immediate support if any issues arise. Historically, without a service subscription in place, when a customer encountered a problem, they would contact us to explain the issue. Then, we would require a purchase order to set up a project and charge for hours and costs associated with resolving the problem. This process can be cumbersome for our plant personnel as when a machine is down, they are focused on solving the problem, not the administrative side. With our service subscription in place and the administrative tasks set up in our systems,
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