__________________________________________________________________________________________________ Royston
Lead
healthcare, and extrusions, that’ s where we see the future growth of the business.”
Customer service will also be a major focus for the business with more office staff and a customer-focused sales team.“ Over the past two years, we’ ve worked hard to improve communication,” Frank shares.“ Being transparent and keeping customers informed is critical. Quality has also been a key area, with new managers and stricter processes reducing rework and ensuring everything leaving the factory meets high standards. Alongside this,” he concludes,“ we’ re exploring ways to grow the factory, utilizing available space for future projects, all while maintaining focus on multi-skilled operatives, structured shifts, and continuous improvement across the business.” ■
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