______________________________________________________________________ Integrity Communications Group
services and digital transformation,” Mark elaborates.“ The award recognizes our deep sector expertise in social housing, providing support and guidance on designing effective regulatory communications, and our proven track record of delivering critical mailings on time and on budget. Achievement of first position on the digital transformation lot was an acknowledgment that while we are experts in the delivery of printed communications, we also have the appetite for innovation and delivery of complex digital channel messages.”
Turning to the company’ s approach to leadership and corporate culture, Mark discusses ICG’ s core values of trust, passion and excellence.“ These are lived every day across the organization,” he explains.“ We trust our people and empower them to make decisions and do their jobs effectively. Our passion is reflected in a genuine desire to go the extra mile for our clients, and we continually strive for excellence, recognizing that it is fundamental to the survival and growth of the business. Underpinning these values are the behaviors I actively encourage: courage to be bold and decisive, determination to remain resilient and continually improve in a changing industry, cheerfulness to ensure we enjoy what we do, and unselfishness to be good citizens who help others and add value to society. Together, these values and behaviors form the bedrock of our business culture.”
As we approach the end of the year and look ahead to 2026, Mark shares ICG’ s priorities for the coming months.“ We are continuing to accelerate growth in the labels market and increase market share, building on our technology capability to become a key partner for digital transformation projects, and using technology to drive both sales growth and operational efficiency. At the same time, we are focused on ensuring the Communications division continues to diversify into new market sectors through direct sales growth.
“ Looking further ahead,” he continues,“ over the next three to five years, I see the business continuing to evolve, maintaining a £ 70-million group while progressively replacing declining legacy print revenues with technology-driven, consultative solutions that deliver communications as a service. Central to this evolution is the development of our people; we have strengthened our senior management team with talent from both within and beyond the print industry, and it is vital that we harness their expertise and fresh perspectives to support our ongoing transformation. Above all, I have enormous pride in the business and our people,” he concludes.“ They are truly special, and I will do everything in my power to protect and cherish them so that we continue to uphold the culture and values that define who we are.” ■
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