_______________________________________________________________________________________ Artificial
Intelligence
handling, invoice processing, and returns management. By using process intelligence to first diagnose process anomalies, AI can be implemented to automate and optimize these routine workflows, which improves lead times and strengthen customer satisfaction.
In addition, technologies such as digital twins are helping manufacturers understand and optimize their operations in entirely new ways. A digital twin is a virtual replica of a physical asset, process, or supply chain that updates in real time as conditions change. By running simulations inside this virtual environment, companies can test how their operations would respond to supplier disruptions, shifts in demand, or production bottlenecks without risking real-world downtime. This combination of automation, real-time visibility, and predictive modelling gives manufacturers far greater agility and resilience, enabling them to make more confident and informed decisions across their operations. Most importantly, manufacturers must recognize that AI is evolving from a supportive tool to autonomous agents capable of proactive decision-making and real-time process optimization.
The gap between AI’ s promise and reality will not close on its own. Achieving meaningful results requires deliberate, practical action, thoughtful investment in the right areas, and the willingness to rethink traditional ways of working. Manufacturers who act decisively today will set the benchmark for operational excellence tomorrow. The question is not whether AI will transform manufacturing; it is whether your organization will lead that transformation or be left struggling to catch up. ■
Mark Humphlett www. infor. com
Mark Humphlett is Senior Director Industry and Product Strategy at Infor, a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 65,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
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