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solution instantly recognizes every order that comes in, asks whether we have capacity and, if not, how much delay can we expect. Therefore, the customer can instantly check lead-time based on the capacity we have available.” Additional developments include a material selection tool and a chatbot, created to make the material choosing process easier for customers, and streamline customer service options.
Alongside utilizing automation, the company invests significantly in workforce training through the 247TailorSteel Academy, where employees are educated across three main processes: plate laser cutting, plate bending, and laser cutting profiles and tubes.“ For each process, there are three levels for people to graduate. We have three trainers who travel to various sites and some people also attend our headquarters for training. Even though we are highly automated, our people still have a tremendous impact on quality,” Ruud states, before adding the company doesn’ t require years of metal industry experience.“ We don’ t necessarily hire people with that level of experience. We also hire people who have been working in retail or hospitality, for example, but who want to learn and build a new career for themselves. With the Academy, we are able to train them quickly to a certain level.”
Strong relationships with equipment suppliers – including Trumpf for laser cutting, LVD for bending, and BLM for tube cutting – also provide the business with a competitive edge.“ Whenever our suppliers develop
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