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Case
Study
Within months, KLM reported that helpdesk printing tickets dropped to just one or two per week, a big win for the IT team, not to mention the engineers themselves, who would much rather be fixing planes than walking to a paper tray. Meanwhile, the organization also saved roughly $ 4,000- $ 5,000 in print costs, which more than offset the initial investment in print management software.
What we can learn from KLM
In a lean-manufacturing or MRO context, leaders face pressure from every direction all at once. Tightening margins, ESG regulations and sustainability goals, regulatory compliance, and the evergrowing constraints of traditional digital transformation. It’ s by no means an easy system to balance.
But KLM’ s experience gave us a powerful insight: you don’ t always need a multi-milliondollar transformation project to deliver meaningful impact. Sometimes addressing the small problems- like the distance between a job site and a printer- can yield huge gains in productivity and profit. By targeting a small operational hitch, and leveraging intelligent print management, KLM turned marginal waste into meaningful value.
So, if you want to save big, try thinking small. It might just pay dividends. ■
Mat Buttrey www. papercut. com
Mat Buttrey is a Senior Product Manager at PaperCut. For over 20 years PaperCut has made industry-leading print management software that reduces paper and saves trees.
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