_______________________________________________________________________________________________ Byworth Boilers
steam into the modern world of machine learning and IoT, we will never get there. We have some key people driving this transformation,” he says.
Rob believes the industry must rethink what customers are actually buying if steam wants to shed its legacy image.“ Now, the conversation is not just about boilers. It is about uptime, visibility, support, and performance across an asset’ s whole lifecycle. It is not about convincing customers that steam is still relevant. It is about showing that the companies supplying it can offer more than just equipment.”
The shift in mindset drives much of Byworth’ s recent growth. The company has evolved beyond just manufacturing, now offering full lifecycle support including installation, commissioning, maintenance, training, spare parts, and boiler rental. With about 185 employees and roughly $ 28 million in annual revenue, Byworth now focuses on keeping customers connected throughout the equipment’ s lifecycle. Byworth’ s investment in connectivity is not just about technology; it is about building stronger relationships.“ You do not need 24 / 7 breakdown cover; you need to trust your equipment. We want real data to understand when and why things fail, so we can educate customers,” he points out.
Rob wants Byworth to be there for every customer beyond the point of sale.“ We do not want to sell a boiler and then disappear for 15 or 20 years. We want to be on the journey with our customers, understand how they use the boiler, and help them get the most out of it through digital services.”
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