___________________________________________________________________________________________ Mulcahy Company
entering trade schools will not complete their education for another two years, and then their apprenticeship programs begin. There is still a labor gap we need to work through, and that means continuing to advocate for more people to get into the trades, investing in our people and our communities, and making Mulcahy the kind of place people want to be part of,” he expands.
Having the right people in place matters enormously, but it must be matched with the right equipment and infrastructure, an area Mulcahy has been investing in significantly.“ As a manufacturer’ s representative, we are largely a middleman that relies on original equipment manufacturers( OEMs) to produce the product we sell, whether that comes direct from their factories or through our warehouse. Our investments across the board have been focused on how we can best serve and engage our customers at every touchpoint. On the customer-facing side, we have invested heavily in a new customer experience center where we can train, demonstrate our products, and connect with customers in a way that goes well beyond looking at a catalog page. On the back of house side, we have grown our inventory by approximately 30 percent and invested meaningfully in our assembly capabilities by adding lathes and a paint booth. A couple of years ago, we also purchased a dedicated third lathe for stainless steel, because it is a material that is slower and harder to turn down,” he concludes.
Supply chain has also been a persistent challenge since 2021, exacerbated by the current geopolitical climate, rising oil costs, and freight pressures. By investing in its assembly and finishing capabilities, Mulcahy is taking back more control of the value chain, resulting in better, more reliable service for its valued customers. ■
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