Looking after staff is one of our core foundations , we like to take people who are keen to learn and mold them , and we always try to promote from within

“ There are plenty of other companies out there that offer the same products and services as us ,” states Lee , “ but the Cold Control difference is our key account customer service , on which we pride ourselves . We have a strong administrative provision and an excellent team of key account managers , from which every client is assigned a representative . If a specific manager isn ’ t available , anybody who answers the phone is capable of solving an issue , which we think makes us stand above most of the competition .

“ We have strong family ties to Cold Control , with my brother and step-mother also working in the company , but beyond relatives , we also have some incredibly long-standing employees within our loyal workforce . One of our engineers joined when he was 17 , and he ’ s now in his 40s , and our finance director started on the admin team when she left college ! Looking after staff is one of our core foundations , we like to take people who are keen to learn and mold them , and we always try to promote from within . There ’ s about 50 of us now , operating the perfect one stop solution shop for our clients on the high street , in education , providing care or anywhere really .

“ In terms of procurement , last year was certainly the trickiest we ’ ve had yet . Whether this is a COVID hangover or the longer-lasting effects of Brexit , I would like to think things will improve in 2023 ,” Lee says . “ On top of this , we ’ ve been thrown the cost-of-living crisis , meaning our

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