NORD produces a vast variety of standard drive systems . In fact , its product lines “ provide customers with access to over 20 million standard product configuration options , as well as resources to develop customized solutions as required ,” Torsten adds . He further outlines that NORD also delivers applicationspecific solutions , which often have highly specialized requirements , such as energy saving drives or explosion-protected

systems . “ This combination of modular products enables us to provide a wide range of reliable , energy efficient drive solutions , with a reduced Total Cost of Ownership ( TCO ),” he explains . “ It also allows customers to minimize the number of variants on larger projects , thereby reducing spares holding , and increasing plant uptime .”

Customers first

NORD ’ s worldwide subsidiaries provide customers with extensive technical support , excellent customer service , and fast deliveries , with local stock holding and assembly infrastructure . “ Customers are given direct access to our engineering and product teams at all stages of the process , including after the sale is complete ,” Torsten highlights . “ Our in-house mechanical and electrical application engineers and project engineers work closely with customers to understand their requirements , deliver optimized solutions , and provide industryleading technical expertise . We have repair services at all three of our US sites , and we also partner with five strategically located service partners across the US to deliver rapid field service or repairs regardless of a customer ’ s location .”

Our in-house mechanical and electrical application engineers and project engineers work closely with customers to understand their requirements

NORD DRIVESYSTEMS

He continues : “ We also have extensive online tools for customers , including the myNORD portal , which allows them to configure products , create quotes , obtain drawings , track orders , order spare parts , and download service manuals and other documentation . The portal runs 24 hours a day , seven days a week , 365 days a year . This level of support and customer service is at the core of who we are and has helped us to establish a positive reputation , as well as long-lasting , positive relationships with our customers and partners .”

As its customer support services would suggest , NORD positions itself as a strategic partner to its customers and maintains successful relationships , even during challenging

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