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onboarding, captures knowledge in a more accessible format and ensures consistent support quality, regardless of technician experience level. In addition, we’ re deploying AI-based image classification within our product lines that utilize camera systems; this will detect product defects with greater speed and consistency than manual inspection. Finally, we’ re leveraging AI to identify anomalous patterns in operational data from our equipment, analyze sensor data in realtime and anticipate issues before they impact performance which reduces unplanned downtime and extends equipment life.”
Following successful automation initiatives, BW is now integrating sustainability by combining ecofriendly materials, simplified processes and intuitive systems. In 2026, it aims to invest in converting equipment with exceptional web handling and robust process control to work with recycled paper, ultra-low grammages, and new structured substrates. Stan reveals additional plans for the year ahead:“ The business landscape is evolving rapidly with major international mergers, shifting tariffs, and
◀ Stan Blakney, Group President
AI represents a significant opportunity to enhance both our customer support capabilities and the performance of our equipment