__________________________________________________________________________________________________________________________
small-business feel, and we can make a real difference in a relationship for someone making a purchase that’ s genuinely lifechanging to them.” This level of customer service goes hand-in-hand with after-sale support, which is integral to driving sales as well as nurturing client relationships.“ You can’ t always plan for what might happen once one of our truck bodies makes it out into the field! A lot of things can happen when it’ s traveling down the road at 70 mph and it could encounter anything from wrecks to breakdowns- we take the extra step to help the customer, because our priority is getting their asset back on the road and making money; we sort out the rest later.”
Alongside its dedication to customer care, Hercules leans heavily into a smallbusiness value mindset and takes care of employees on a deeper level – whether
that’ s a professional need or something personal.“ I was given an incredible opportunity at a young age to own a business like this, and my core value is creating that same opportunity for others – our team, their families and our community,” emphasizes Justin, explaining how this culture is not only a major driver in quadrupling the business over the past two to three years, but also plays a huge part in its longevity of 124 years.“ We’ re not a contract-based business – everything runs on a handshake – so integrity and going above and beyond for customers and team members alike matter enormously,” highlights Justin.
244