PARTNER CONTENT
_____________________________________________________________________________________________________________________
For decades, Composites One has played a central role in North America’ s composites supply chain. Today, the company supports manufacturers across aerospace, marine, wind energy, transportation, infrastructure, construction and other markets by helping them source materials, find solutions to supply chain challenges, access technical support and keep production moving. As customer needs evolve, Composites One continues to focus on making it easier for customers to get the information, service and expertise they need.
Composite materials remain at the heart of Composites One’ s business, but customer expectations continue to evolve. Customers want convenient access to product information, availability, account tools, invoices and technical documentation on their own terms. At the same time, they continue to rely on Composites One’ s technical teams when evaluating new applications, solving process challenges or selecting materials.
To meet those needs, Composites One prioritized a new e-commerce platform designed to make routine tasks easier while preserving the consultative support customers value. Christina Chatfield, Head of Digital Growth, describes the effort as a customer-led transformation.“ This was more than an update. It was a digital transformation. As we listened to our customers, it became clear the industry needed a better way to support
200